Terms & Conditions

These terms and conditions govern your use of the Brippa website (brippa.co.uk) and any purchases you make from us. By placing an order, you agree to these terms.

Brippa is a UK-based small business specialising in personalised gifts, cake toppers, signs, and keepsakes.

• All prices are displayed in GBP (£) and include VAT where applicable.
• An order is confirmed once payment has been successfully processed. You will receive an email confirmation.
• We reserve the right to refuse or cancel an order if a product is unavailable, there is a pricing error, or we suspect fraudulent activity.
• Promotional codes and discounts cannot be combined unless explicitly stated.

Many of our products are made to order with your custom text, names, or dates. Please double-check all personalisation details before completing your order, as:

• We craft items exactly as specified. Spelling, capitalisation, and spacing will match what you enter.
• Personalised items cannot be returned or refunded for change of mind. Faulty or incorrect items are covered by law (see our Returns Policy).

• Payments are processed securely via Stripe. We never see or store your full card details.
• Some products may offer a “pay on collection” option where available.

We offer the following delivery options for UK orders:

• Standard Delivery (Royal Mail 2nd Class) — £2.99, 3–5 working days. Free on orders over £25.
• Express Delivery (Royal Mail 1st Class) — £4.49, 3–5 working days.
• Next Day Delivery (Royal Mail Special Delivery) — £7.99, next working day.
• Collection — free, where available. Pick up from our workshop.

Express and next day delivery are always chargeable regardless of order value. The free delivery threshold applies to standard delivery only.

We aim to dispatch orders within 3–5 working days. Busy periods (e.g. Christmas, Valentine's Day) may take slightly longer.

Once dispatched, risk of loss or damage passes to the carrier. If your order arrives damaged or faulty, please contact us with photos as soon as you can. Your statutory rights apply - see our Returns Policy.

Full details of returns, refunds, cancellations, and your statutory rights under UK law are in our Returns Policy. In summary:

• Personalised items: no change-of-mind returns (Consumer Contracts Regulations 2013, regulation 28). Faulty, not as described, or not fit for purpose items are covered by the Consumer Rights Act 2015.
• Non-personalised items: 14-day cooling-off right to cancel for online orders; you pay return postage unless we agree otherwise.
• Faulty or incorrect items: contact us with photos. Remedies include refund, repair, or replacement depending on timing and the law - we cover return postage where we must under statute.

All content on this website - including designs, product images, text, and branding - is owned by Brippa and protected by UK copyright law. You may not reproduce, distribute, or use our content without written permission.

• You may create an account to track orders and save your details.
• You are responsible for keeping your account credentials secure.
• We reserve the right to suspend accounts that violate these terms.

• Reviews must be honest and relate to a genuine purchase.
• We reserve the right to remove reviews that are abusive, defamatory, or contain inappropriate content.

To the fullest extent permitted by law, Brippa shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the relevant order.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the new terms.

If you have questions about these terms, please get in touch.